If you cannot find your package after the tracking says it has been delivered we ask that you please try the following steps:
- Check all possible locations the package may have been left at your address. This usually includes back doors, mailboxes, mail rooms, main offices, etc. Sometimes mail couriers leave it in different spots.
- Ask any neighbors or people in your neighborhood or building who may have accidentally received, or retrieved, your package. Sometimes neighbors will see packages out in the open and want to help you by taking it in side so it doesn't get stolen.
- If you still can't locate your package, please contact your local post office and advise them of the situation, they might have some solutions for you.
- Sometimes packages are scanned as 'delivered' early when they're sorted and loaded onto a vehicle for delivery instead of when they are actually being delivered. When this is the case, the packages usually end up being delivered within a few additional business days.
If it has been more than one week since the package was marked as delivered and you still cannot locate it after following the previous steps, please contact us for additional assistance.