If your package is being shipped to a country outside of the USA, it may be subject to import taxes or customs fees. Pawsonify has absolutely no control and is not responsible for any customs fees that may be charged on your order. It is the customer's responsibility to pay customs fees and pick up orders that are being held by a customs office. If you do not claim your package from a customs office, it may be sent back to us.
We are required by law to declare all items at their actual price (discounts are not shown on customs forms) and cannot adjust the price to decrease custom fees. We are also unable to mark packages as "gifts" and we cannot mark the value of your item as lower than what it actually is.
Customs sometimes delays the delivery of some packages, which is completely out of our control. If you have any questions about the customs policies and fees of your countries, please contact your local customs office directly.