If you need your collar in a different size than you ordered, you may request an exchange within 3 days of delivery of the item. Please contact us to begin a exchange request.
You must ship your item back to us within 7 days of delivery. The replacement item will be shipped to you within 3-5 days of receiving the the return, unless we are traveling for events, in which case it might be 1-2 weeks.
Shipping costs for the return of the original item are the responsibility of the customer. We will cover the shipping cost of the new product to you.* If the item you received is defective or there is an error in your order, please contact us and we will do our best to resolve the issue for you as soon as we can.
Items that do not qualify for exchanges:
- Custom products (collars, tags, bandannas, bow-ties, etc.)
- Custom sized collars
- Engraved I.D. tags
- Items that are Made-to-Order
*We only cover the shipping cost of the new item for domestic orders within the United States - customers outside of the Unites States are responsible for all shipping costs involved with exchanges. If you are an international customer, please double check measurements. We cannot front these costs as it is a big loss for us and we are a small business.